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Returns Policy

Should you be unhappy or in the unlikely event that you find a defect with your device, we are happy for you to return the goods back to us, providing it adheres to the warranty period in which it was purchased. In this instance it is the customers’ responsibility to return the goods safely, which is done so at the cost of the buyer.  

Once your item has been received the device will be examined by our technicians to assess the condition and functionality, within 48 hours of receipt.

Once the device has undergone testing Reciproc8 Telecommunications Limited will offer a repair, replacement device or credit note to the value of the item being returned (excluding carriage), alternatively we can offer a refund. None of the above can be issued until the goods have been returned in full, including all accessories that it was sent with (if applicable).

Reciproc8 Telecommunications Limited will endeavour to fulfil the repair, replacement, credit note or refund within 24 hours of the goods being verified by our technicians. However, no method of compensation will be issued if it is deemed that the device has been intentionally damaged, mis-treated, adapted or repaired. 

New devices purchased are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the goods. 

Returns Procedure

If you wish to return your item back to us we request that you contact us prior to sending. We will then provide you with a unique Returns Authorisation Number (RAN). Once you have received your RAN please return to the following address:

Reciproc8 Telecommunications Limited – Returns Department 


Please ensure that the item is returned in suitable packaging to prevent any damage. In the parcel, please include the following information:

  • Company Name / Name Purchased Under
  • Returns Authorisation Number
  • Shipping Address / Contact Number
  • Reason for Returning 

Customer reviews

I can highly recommend Reciproc8 for their excellent customer service. Their attention to detail has been second to none - from prompt replies to emails to a next day delivery service. Fantastic.

Anne-Marie Brown

I received the phone thanks, I thought the service was fantastic. I'm definitely going to use you again and have already recommended your company to a family member.

Phil - Clear Accounting Ltd

Thank you very much for the phone which I am thrilled with - all up and running. Will pass on your company details to all admirers of my new phone.

Lucy M