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Terms and Conditions

By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. Before you place your order, if you have any questions relating to these conditions please contact us at or 0330 221 9488.

"Conditions" means these terms and conditions;

“Personal Information” means the details provided by you to us;

“Goods” means any goods you purchase under these conditions;

"Services" means any services you order or otherwise purchase under these conditions;

“Subscription Services” means any Services to which you subscribe on an ongoing basis and which are supplied to you by us, for example technical support Services;

"Us/our/we" means Reciproc8 Telecommunications Limited, a company registered in England and Wales under the number 6783765 with registered office located at 3 CRANHAM COURT, CREWE BUSINESS PARK, CREWE  CW1 6HA UK. 

"You/Your" means the person ordering or otherwise purchasing the Goods or Services.


1. Rights and Obligations

 1.1. You Undertake:

 1.1.1. To pay any amounts due to us in a timely manner;

 1.1.2. That the Personal Information which you provide is true, accurate, current and complete in all respects;

 1.1.3. Not to impersonate any other person or entity or to use a false name.

1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the goods or services available via our stores and/or our Website. We also reserve the right to change or add to these conditions without notice.

1.3. Unless you have placed an order for any goods or services, or you subscribe to any Subscription Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.

1.4. From time to time we may also have to make changes in the specification of any good or service:

1.4.1. To make it conform with any applicable safety or other statutory requirements; or

1.4.2. To make it reflect changes in the manufacturer’s specification, but we will endeavour to ensure that such changes do not reduce the quality or performance of such a Good and/or Service. Where you have placed an order for the affected Good and/or Service and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.

1.5. Goods and Non-subscription Services:

1.5.1. You will be subject to the policies and conditions in force at the time you order or otherwise purchase the goods or non-subscription services, unless we are legally obliged to make changes to these conditions that apply retrospectively. If this occurs, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.

 1.5.2. We shall not withdraw or modify to your substantial detriment any of the goods or non-subscription services for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control.

 1.5.3. The purchase of software products is subject to your acceptance of the terms of any end user and/or licensing agreement(s) relating to such software.

 1.6. Subscription Services only:

1.6.1. If you subscribe to any Subscription Services, we will give you prior notice of any withdrawal or modification of the Subscription Services, the price you pay for them or any changes to these Conditions.

(i) Where these changes are to your substantial detriment. You can choose to cancel any unused portion of the Subscription Services without penalty before any such changes take effect. Your continued subscription to the Subscription Services following such change taking effect shall be deemed to be your acceptance of such change.

(ii) Your right to cancel under 1.6.1 (i) above does not apply where:

(a) Any price increase in relation to the Subscription Services does not exceed the Retail Price Index figure, the Consumer Price Index figure or similar in any twelve month period; or

(b) The increase is as a result of any increase in VAT or other taxes or the introduction of a similar or new tax on the Subscription Service.

1.7. We will do our best to provide the Goods and/or Services you have ordered in a timely and efficient manner but please note that any estimated time frames for any delivery of the Goods and/or completion of the Services are estimates only and delays may arise as a result of matters outside of our reasonable control.


2. Orders / Delivery

2.1. When so requested by us, you must provide your name, phone number, address, payment details and other requested information.

2.2. Each order placed by you will be treated as an offer to purchase the Goods and/or Services to which your order relates. The contract will only be completed when we take full payment from you and dispatch the Goods/commence the provision of the Services.

2.3. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you using your Personal Information.

2.4. Upon receipt of the goods, it is highly recommended that these are inspected by the buyer.  In the unlikely event that the goods are defective, damaged or you have received the wrong goods, the buyer should inform Reciproc8 Telecommunications as soon as reasonably possible, so that we can rectify this issue.

2.5. If a customer wishes to postpone the time or day of a scheduled delivery, this is the responsibility of the buyer and not of Reciproc8 Telecommunications. Should the delivery be rearranged by the buyer; and the recipient fails to be available or not acknowledge by signature receipt of the parcel; the buyer will be liable to pay re-delivery charges should the parcel be returned back to Reciproc8 Telecommunications Limited.


3. Price and Payment

3.1. The price of the goods or services shall be our quoted price of which we inform you prior to accepting your order. All prices are inclusive of VAT at current rates unless stated otherwise.

3.2. You shall provide payment prior to us providing you with the goods or services unless otherwise agreed by us in writing.

3.3. If you fail to make any payment on the due date then, without prejudice to any other right or remedy we may have, we will be able to do one or more of the following:

3.3.1. where you subscribe to Subscription Services, suspend the provision of the Services to you until payment has been received and, where you have failed to make payment despite reminders to do so, cancel this agreement; and/or

3.3.2. Where you have ordered Goods or Non-subscription Services, cancel this agreement between you and us in relation to such Goods and/or Non subscription Services; and/or

3.4. All payment methods other than cash are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by any failure of such checks or authorisation.

3.5. Once any goods you have been dispatched or received by you, all risk of damage to, or loss of, the goods shall pass to you.

3.6. Irrespective of delivery and the passing of risk in the goods, or any other provision of these conditions, the ownership of the goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of such goods.

3.7. Until such time as the ownership of the goods passes to you, you shall hold it on our behalf and keep it safe and identified as our property.

3.8. Until such time as the ownership of the goods passes to you, we shall be entitled to ask you to return the goods to us.


4. Right of Cancellation

4.1. Goods and/or Services ordered at a distance:

4.1.1. Consumers ordering goods or services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.

4.1.2. You may cancel any order for services at any time within 7 working days from the day after placing your order without liability to us; however, you may not cancel once we have started providing any part of such services to you with your agreement.

4.1.3. Where you have ordered software, you do not have a right to cancel your order once it has been accepted and either (i) download of the software has started; or (ii) where the software has been delivered to on CD, DVD or other similar storage devices and the software is unwrapped.

4.1.4. You may cancel any order for goods other than software at any time within 7 working days from the day after receiving your Goods without liability to us.

4.1.5. A working day is any day except Saturday, Sunday and UK public holidays.

4.1.6. You may cancel your order by contacting us at  or calling us on 0330 221 9488. Any cancellation notice must be given before the end of the 7 working day period referred to above.

4.1.7. Where you cancel an order for goods once it has been dispatched, these must be returned to us within one month of receiving complete (together with any accessories, leads or other items provided with the goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.

4.1.8. Returning goods is at the cost of the buyer and should adhere to the warranty period as sold. Goods should be returned to Reciproc8 Telecommunications Limited Returns Department, 3 CRANHAM COURT, CREWE BUSINESS PARK, CREWE  CW1 6HA. It is your responsibility to ensure that the goods are received by us and we recommend using Special Delivery where appropriate in respect of the type of goods that you are returning. Please refer to our returns policy for further details.

4.1.9. In an instance where we have agreed to collect the goods from you, you must ensure that you make the goods available for collection at the time arranged.

4.1.10. You shall be under a duty to take reasonable care of the goods until received or collected by us (if applicable) and it is your responsibility to ensure that the goods are not damaged whilst in transit using transport arranged by you.

4.2. Subscription Services:

4.2.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of this agreement in any material way, the other party can terminate this agreement by giving the other party 7 days’ written notice of such termination.

4.2.2. You may terminate the Subscription Services within such a minimum term but if you do so other than in exercising your rights under Clauses 1.6.1 and 4.2.1, we may charge you a cancellation fee.


5. Returns and Exchanges

5.1. In certain situations, we may be prepared to give you a refund or exchange in respect of goods with which you are not satisfied. Please refer to our Returns Policy for further details or contact us at or 0330 221 9488.


6. Your Personal Information

6.1. We need to collect certain Personal Information to provide you with the Goods and/or Services. This Personal Information will form part of a record of your dealings with us.

6.2. When you contact us and place and order, we may ask for certain Personal Information. Please refer to our Privacy Policy.

6.3. We may monitor or record email or other electronic communications to check any instructions or quotations that have been provided and also to improve the quality of customer service.

6.4. Where we process sensitive Personal Information, we will employ appropriate security measures.

6.5. You will have the opportunity to consent to us contacting you by e-mail or phone from time to time occasionally about products and services which Reciproc8 Telecommunications Limited believes may be of interest to you.

6.6. You can make changes to your marketing preferences and/or correct or update any inaccurate or incomplete information at any time by contacting Andrew Vernon on 0330 221 9488, at  or alternatively, in writing to 3 CRANHAM COURT, CREWE BUSINESS PARK, CREWE  CW1 6HA UK. 


7. Limitation of Liability

7.1. We will not be liable under this contract for any loss or damage caused by circumstances where:

7.1.1. There is no breach of a legal duty of care owed to you by us.

7.1.2. Any loss or damage which results from the breach by you of any term of these conditions.

7.2. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.

7.3. We will not be liable for any loss or damage caused by us in circumstances where:

7.3.1. There is no breach of a legal duty of care owed to you by us; and/or

7.3.2. Such loss or damage is not reasonably foreseeable.

7.4. Nothing in these Conditions shall:

7.4.1. Limit your rights as a consumer under applicable UK law.

7.5. We shall not be liable where we are unable (using reasonable efforts) to provide any Goods and/or Services ordered by you as a result of any event outside our reasonable control.

7.6. All Services are provided on a commercially reasonable basis. Although we will provide the services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.

7.7. The goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the goods. This is in addition to your legal rights in relation to goods which are faulty or which otherwise do not conform to the legally required standard.

7.8. Each provision of this Clause 7 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.


8. Events Beyond the Parties Reasonable Control

8.1. If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, industrial disputes, acts or omissions of persons for whom we are not responsible, such party will not be liable for this.


9. Third Parties

9.1. Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.


10. Handling Complaints

10.1. If you ever wish to complain about the goods or services, you may do so in the following way:

10.1.1. By calling 0330 221 9488;

10.1.2. In writing addressed to: Reciproc8 Telecommunications Limited, U3 CRANHAM COURTCREWE BUSINESS PARKCREWE  CW1 6HA UK.

10.1.3. In writing via email at  

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